Redress Support Service

How support works

We can help you at any point in your redress journey.

For example, we can support people who: 

  • are thinking about applying
  • have started the application
  • have already applied 

We can also help people who: 

  • are applying as next of kin 
  • are supporting someone to apply and are their representative 

If you would like help with anything related to redress, we are here for you.

For example, some people might need support to access records and supporting documents. Other people might seek practical support or want to talk to someone about how they are feeling.

If you need help, Case Workers at Scottish Government can refer you to the Redress Support Service.   

“I find it hard to talk about my childhood let alone write about or tell a complete stranger. I narrated my time in care to my Link Worker who in turn put it on paper. I found it very hard, she was very reassuring and kind, during my emotional breakdowns, she would halt the recordings while I composed myself. She waited patiently till I was ready to continue, she was always aware of my vulnerability, never pushed me. It took a few zoom meetings with her, it was the only way I could have managed my statement.”  
“It was very comforting to be able to video chat with your staff member, I appreciate that she was patient because sometimes I was very frustrated and my emotions often were expressed in a confused manner. She listened and would calm me down. I am grateful for her assistance.”  
“My Link Worker was really helpful in allowing me to cut my problems into manageable chunks. I was struggling to figure things out in my head and with my her help I was able to do this.” 
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Emotional Support Helpline

If you’re going through the application process for the Redress Scheme and  would like to speak to someone about how you are feeling,  the Emotional Support Helpline is here for you.

Phone for free: 

0800 211 8403 

The Helpline can also support you if you are thinking about applying for redress but haven’t made the application yet.
You can also contact us if you have already submitted your application.

The Helpline is open to anyone. You don’t need to be referred.

Please leave a message and we will get back to you.