July-September 2023:
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in July to September 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“I was made to feel listened to and what I had to say was important. Even with some of the things being said were of a sensitive nature I never felt judged or uncomfortable to say anything.”
(Feedback shared about the Link Worker team)
“Service was great, I was listened to and not judged.”
(Feedback shared by Wellbeing Scotland)
April to June 2023
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in April to June 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“Being listened to Having a safe space to talk about my emotions. Consistency and communication was very important for me as it makes me feel safe and feeling acknowledged and respected – not being ignored and feeling that you are important to that person.”
(Feedback shared about the Link Worker team)
“If it would not have been for your support and information, I don’t think I would have found any records.”
(Feedback shared about Birthlink)
January–March 2023:
Summary of activity of the Redress Support Service
‘The Redress Support Service continued to support people on their redress journey in January to March 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“The worker was helpful, understanding and kept in touch when she said she would.”
(applicant feedback provided by Birthlink)
“I got a feeling of ‘yes, I can do this’. I can pick myself up and believe in myself. I got a lot of confidence and felt less stressed. He quietly helped me to find that.”
(Feedback given about the Link Worker team)
The Redress Support Service was set up in 2021 to support people who are applying to Scotland’s Redress Scheme.
From the start, our support was in high demand. We worked to build a service that provides timely, high-quality support directed by the needs of the people we are working with.
We have created a short report covering our first full year in operation, from December 2021 to December 2022. We introduce you to our values, our team and approach, and some key figures about our work in the first year. Alongside this, we have shared some initial feedback from the people we have supported and from our Delivery Partners.
Emotional Support Helpline
If you’re going through the application process for the Redress Scheme and would like to speak to someone about how you are feeling, the Emotional Support Helpline is here for you.
Phone for free:
0800 211 8403
The Helpline can also support you if you are thinking about applying for redress but haven’t made the application yet.
You can also contact us if you have already submitted your application.
The Helpline is open to anyone. You don’t need to be referred.
Please leave a message and we will get back to you.